Return Policy
For requesting item return, please email us at info@BigBoysToys.com.hk
including your contact details, Order ID and the reason for return.
·
In general, sales in final once shipped. No returns /
refund accepted.
·
We offer exchange/repair service on defective item within
7 days from the date of receipt of product.
·
We accept parts/complete replacement if manufacturing
defects at no additional cost.
·
RMA number is required on all exchange/repair service,
please contact us to obtain the RMA number
·
All items returned without RMA number will be
refused
Bounce back order due to customer address error is
subject to 15% restocking fee and freight cost